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Explore our current and archive newsletters, articles and insights, podcasts and press releases.
Date: 27 November 2025
Authors: Kelsey Fuller (USA), Luis Teles (Portugal), Muhannad Almughthim (Saudi Arabia), Parnika Kodali (USA) and Tewodros Bilata (Ethiopia) Reviewers: Abel Tesfaye (YEL 2023)...
Date: 17 November 2025
Authors: Abed Sounbol (Tanzania), Antti Markkola (Finland), Jaime Kristoffer Punzalan (Philippines), Liz Fox (Ireland) and Rebecca Hamilton (Australia) Reviewers: Abel...
Authors: Abel George (India), Abrar Barshaid (Saudi Arabia), Jason Pangelinan (Northern Mariana Islands), Sadia Murray (South Africa), Simon Radmore (Australia) and Turki...
Date: 20 October 2025
Authors: Khawla Alhajaj (UAE), Thomas Dejgaard (Norway), Jhey-Ar Mangati (Philippines) and Angela Zapp (Germany) Reviewers: Samar Almuntaser (YEL 2020) and...
Date: 28 May 2025
For healthcare professionals, the human experience lies at the heart of service delivery. A positive patient experience not only improves...
Date: 11 November 2024
Authors: Quian Callender (United States), Noha Elklatawy (Saudi Arabia), Mohammad Iqbal Firdaus (Singapore), Aldren Remon (Philippines), Hiba Al Tarrah (Saudi Arabia)...
Date: 01 December 2025
Authors: Alvina Wijaya (Indonesia), Funmi Ajao (Nigeria), Lynette Soto-Cruz (USA) and Muhammad Zeeshan Qureshi (Pakistan) Reviewers: James Deiparine (YEL 2022)...
Date: 28 November 2025
Authors: Ariyan Marvizi (Canada), Azamat Kurmalayev (Kazakhstan), Nilofer Khan (India), Trevor Coons (UAE) and Xavier Buyse (Spain) Reviewers: Kakhaber Vanishvili (YEL...
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