Cleveland Clinic Abu Dhabi – Gold Award Winner of the Dr Kwang Tae Kim Grand Hospital Award 2022

Date:  14 June 2023

There is more to excellent healthcare than just delivering good clinical outcomes. A truly outstanding healthcare institution must have a holistic approach to patient care, blending advanced scientific methods with human compassion and support.

This is the principle behind Cleveland Clinic Abu Dhabi’s “Patients First” philosophy. As the only quaternary center in the UAE, Cleveland Clinic Abu Dhabi addresses a range of complex and critical care requirements unique to the local population, and also serves as the country’s first multi-organ transplant centre. The “Patients First” philosophy is at the heart of Cleveland Clinic Abu Dhabi’s success – the organization has a collaborative approach to healthcare, ensuring that patients get the best care possible by listening to their feedback to drive improvements.

“We put patients at the centre of every interaction and treatment decision. The Patient Experience team collaborates with caregivers to incorporate patient feedback into practice and ensure a compassionate and supportive environment. We also consistently meet or exceed our safety goals and international standards.”

Dr Jorge Guzman, CEO of Cleveland Clinic Abu Dhabi

The hospital’s goal is to reach zero harm through continuous strategic systems improvement, benchmarking, and evaluation. In 2021, Cleveland Clinic Abu Dhabi exceeded numerous standard patient safety targets, including door-to-balloon time for ST-elevation myocardial infarction patients, door-toIV thrombolysis time for stroke patients, hospital-acquired pressure injury prevalence, hand hygiene, and rates of central line-associated bloodstream infection, among others. The hospital also achieved the milestone of a year free of catheter-associated urinary tract infections, an achievement that very few hospitals in the world dealing with a complexity similar to Cleveland Clinic Abu Dhabi can claim.

Caring for the caregivers

Cleveland Clinic Abu Dhabi also recognizes that promoting the wellbeing of its healthcare providers is crucial to ensuring quality care for patients.

“Our refreshed vision is to be the best place to receive care and the best place to work in healthcare. To this end, we promote a culture of psychological safety encouraging and rewarding caregivers for speaking up and proactively identifying potential factors for harm.”

Dr Jorge Guzman, CEO of Cleveland Clinic Abu Dhabi

To sustain its delivery of complex healthcare, Cleveland Clinic Abu Dhabi provides robust, competency-based education and professional development programmes for current and future healthcare professionals. Highlights include graduate and undergraduate medical education, continuing medical education, and clinical research. In 2021, the hospital hosted 157 clinical placements, trained 9 medical interns, and welcomed22 new residents.

Excellence in research, sustainable practices, and quality care

On the research front, the hospital also held three medical conferences with a collective total of over 2,000 virtual attendees in 2021. Healthcare professionals from Cleveland Clinic Abu Dhabi produced more than 600 pieces of academic work in 2021, as part of its commitment to advance healthcare in the UAE and beyond. Cleveland Clinic Abu Dhabi takes pride in supporting government initiatives, leading research studies and bringing cutting-edge clinical solutions to the region. All research studies meet the standards of good clinical practice (GCP) and comply with the rules set out by the Department of Health – Abu Dhabi.

On top of these measures, Cleveland Clinic Abu Dhabi is also committed to creating a more sustainable healthcare environment. The hospital’s Sustainability Program develops initiatives and energy conservation measures to improve energy performance and save on costs. In 2021, Cleveland Clinic Abu Dhabi initiated a Greenhouse Gas audit to account for direct and indirect emissions, resulting in an 11.1% reduction in its total carbon footprint. The hospital also initiated a project to revert reclaimed water to irrigation tanks for outdoors. Installed water meters received more than 36,000 litres per day of rejected water, reducing the amount of potable water used for irrigation and water features by 30%.

As a result of these efforts, Cleveland Clinic Abu Dhabi successfully recorded many prestigious accolades and medical firsts for the country, including becoming the youngest hospital to receive Magnet® accreditation from the American Nurses Credentialing Center, the global standard in nursing quality. The hospital also bears the distinction of being the first hospital outside of the USA to be named an Antimicrobial Stewardship Center of Excellence by the Infectious Diseases Society of America (IDSA). Cleveland Clinic Abu Dhabi was named the UAE’s top hospital in NewsWeek’s World top Hospitals 2022 listing, and won the 5 Diamonds rating for “Muashir” the UAE’s healthcare quality index.

Submit entries now!

The IHF Awards 2023 is accepting entries across 7 categories until 30 June 2023

Written by:

IHF Secretariat

News & insights

Look into our latest...

Crafting the Congress programme: A look behind the scenes

Every year the IHF, with a local hosting member, organizes the World Hospital Congress. This event brings together healthcare executives...

World Health Day 2024

A call for equitable healthcare in the Western Pacific 7 April is World Health Day, and the theme for 2024...

Sharing the benefits and building capacity for sustainable healthcare in the US

With a growing body of research demonstrating both cost savings and enhanced employee engagement, leadership interest in environmental sustainability continues...

Geneva Sustainability Centre Activity Report 2023

Reflecting on two years of impact: Geneva Sustainability Centre Annual Report 2023 As the Geneva Sustainability Centre will soon celebrate...