Healthcare Sustainability Certification: Kokilaben Dhirubhai Ambani Hospital (achieved in 2025)

Kokilaben Dhirubhai Ambani Hospital (KDAH) is a leading tertiary care healthcare institution in India providing comprehensive clinical services across multiple specialties. The hospital serves a diverse patient population including local, national, and international patients, delivering high-quality care through advanced clinical programmes and multidisciplinary teams.

A core strategic priority

Patient safety, quality of care, operational excellence, and sustainability are core strategic priorities of the organization. Over the years, the hospital has demonstrated a strong commitment to global healthcare standards by achieving several national and international accreditations including JCI, NABH, NABL, CAP, ESMO, and EuroEndoCert. Sustainability has gradually become an integral part of the hospital’s culture, aligning with global healthcare goals to reduce environmental impact while improving patient outcomes.

The organization’s sustainability strategy focuses on responsible resource management, energy efficiency, waste reduction, and promoting climate-smart healthcare practices that protect both patients and the environment.

Starting the certification journey

The hospital decided to pursue certification to formally integrate sustainability into its quality and patient safety framework. Leadership recognized that healthcare systems must not only deliver safe care but also minimize environmental impact and contribute to community wellbeing.

Several factors inspired the hospital to pursue certification:
• growing awareness of climate change and its impact on public health
• the need to align hospital operations with global sustainability frameworks
• the opportunity to benchmark performance against international standards
• strengthening ESG and sustainability reporting.

National environmental challenges such as increasing healthcare waste, rising energy consumption, and the need for responsible resource utilization also influenced the decision.

"One of the early challenges was building awareness and engagement across departments about sustainability concepts. This was addressed through training programmes, internal communication campaigns, and staff engagement initiatives."

A structured approach to achieving certification

Major steps included:
• Leadership commitment and strategic alignment with sustainability goals
• Formation of a cross-functional sustainability committee
• Baseline sustainability assessment
• Data collection and performance monitoring
• Staff awareness and training programs
• Implementation of improvement initiatives across departments

Leadership played a critical role in driving the process by ensuring sustainability was integrated into operational strategies and departmental goals.

"The hospital began using the Geneva Sustainability Centre Sustainability Accelerator Tool (SAT) during the early assessment stage of the certification journey. The tool helped the team evaluate sustainability performance across key operational areas. The SAT helped create a structured framework for measurement and benchmarking. It also helped the hospital identify improvement areas and understand sustainability from a more holistic systems perspective."

Impact beyond the hospital

The hospital has a strong culture of accreditation and quality improvement and has achieved multiple international recognitions including JCI accreditation and several national certifications. These experiences helped build organizational readiness for the GSC certification journey. Since initiating the certification process, the hospital has observed several positive outcomes.

Operational improvements
• Improved tracking of sustainability performance indicators
• Enhanced energy and resource management practices
• Strengthened waste management systems
• Improved data-driven decision-making

Staff engagement and culture
• Increased awareness of sustainability among staff
• Higher participation in sustainability initiatives
• Greater collaboration across departments

Environmental impact
The hospital has improved its ability to measure environmental metrics including energy consumption and carbon emissions through the Climate Impact Tool and sustainability reporting.

Progress continues post-certification

Following certification, the hospital plans to continue strengthening its sustainability initiatives.
Future priorities include:
• Expanding carbon footprint measurement and reduction strategies
• Enhancing energy efficiency programmes
• Strengthening sustainable procurement practices
• Integrating sustainability indicators into quality and patient safety dashboards
• Promoting climate-smart healthcare practices including responsible prescribing and antibiotic stewardship

The hospital will continue using the Sustainability Accelerator Tool (SAT) to track progress and identify areas for improvement over the coming years.

"Achieving JCI–GSC certification has positioned the hospital as a leader in sustainable healthcare. The recognition enhances the hospital’s reputation locally and internationally as a forward-thinking organization committed to quality, safety, and environmental responsibility."

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Align your hospital with internationally-defined sustainable practices and demonstrate that you are committed to providing care responsibly in an increasingly environmentally conscious world.

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