Sheikh Shakhbout Medical City – Gold Winner of the Dr Kwang Tae Kim Grand Hospital Award

Date:  30 November 2023

Sheikh Shakhbout Medical City clinches the Gold title for the
Dr Kwang Tae Kim Grand Hospital Award at the 2023 IHF Awards

Clear vision and growing ambition

Sheikh Shakhbout Medical City (SSMC) was tested from the very start of its operation. SSMC officially began its operation in January 2020 at a time when COVID-19 was developing into a full-scale global pandemic. At this crucial juncture for the global healthcare sector, SSMC was able to execute its strategic plan to develop a destination medical center for complex patients. To achieve this, SSMC implemented an integrated, multi-specialty, team-based model of care. The hospital envisioned a place where patients could get definitive answers from trusted experts. It ensured that the hospital governance was supported by growing education and research. As part of its strategic goals, SSMC wants to follow Mayo Clinic’s approach, a key partner, to bring trust and quality to its service. It also wants to forge more partnerships with other high-calibre institutions. SSMC has set its eyes on establishing a life-science hub that can provide innovative solutions for patients’ needs while educating the next generation of medical professionals. As a growing business, SSMC hopes to ensure these goals will be financially sustainable.

Even as a young hospital, SSMC is already on the lookout to keep improving its clinical care outcomes. In partnership with Mayo Clinic, SSMC established an effective care review process. This helped to decrease the standardized mortality ratio to 0.67 in the first quarter of 2023, indicating mortality is lower than expected. SSMC also developed a Hospital Quality Index to assess how they are faring in comparison to Mayo Clinic. It includes 25 specific measures such as length of stay, readmissions, infection rates, and emergency medicine effectiveness. SSMC managed to gain 88 index improvements in 2023 out of 100, higher than the 80 in 2022. This demonstrates improvement through four quality dimensions – improved efficiency, improved effectiveness, lower mortality, and improved safety despite increasing patient acuity. Various Jawda clinical outcomes showed better results, as shown by the zero paediatric central line-associated bloodstream infection (CLABSI), lower pneumonia readmission rate to 4% from 29%, and a decline in ventilator associated events to 7% from 13% over the last 12 months.


Prioritizing patients and the workforce

While in its continuous journey to improve the healthcare services it provides for its patients, SSMC strives to be financially stable. To ensure this, SSMC is firm in its timely reporting of performance of operations relating to case mix, executive meetings, as well as physician level of reporting of claims and expense, among others.

SSMC recognizes that employees are the driving force that will help them achieve their goals. Consequently, it acknowledges that workforce health directly influences performance, work–life balance and patient experience. This will ensure a highly engaged workforce that is capable of providing excellent care and exceptional customer experience. With this, SSMC dedicated time and resources to improving workforce health and wellbeing. It provided activities and packages including comprehensive health insurance, preventive medical screenings, mental health support, sports clubs, challenges, and community outreach. SSMC is also in the process of piloting a wellness app to boost communication, participation, and community amongst the workforce. Beyond the accolades it has garnered, SSMC believes its best recognition is the one from its patients and communities. A resounding affirmation of their good work is the growth in their outpatient visits to 446,000 from 270,000 between 2020 and 2022. In-patient admission rose to 27,000 from 17,000, while emergency room visits increased to 129,000 from 94,000. This is equivalent to a daily patient count of more than 2,600. From here on, SSMC is bullish and committed to sustaining its journey towards excellence – one that will transform healthcare delivery in Abu Dhabi and the region.

Find out more about Sheikh Shakhbout Medical City

Established in 2019, Sheikh Shakhbout Medical City (SSMC) in Abu Dhabi has made its footprint in the nation and region as one of the largest hospitals providing world-class, complex healthcare.

Read the IHF Awards 2023 digital publication

Learn more about the IHF Awards winners and be inspired with their success stories.

Written by:

Eleonor Angeles

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