Terms and conditions

The International Hospital Federation (“IHF”), located at 151 Route de Loëx, 1233 Geneva, Switzerland, owns and operates www.ihf-fih.org (“the website”).

Those who may choose to access the website (“users”) agrees to the “Terms of Use” which contains the conditions, rules and other provisions with respect to the access and/or use of the website. For any questions about the “IHF Terms of Use”, please contact us at ihf.secretariat@ihf-fih.org.



You may use the website only as permitted by law. Interfere or try to access it using a method other than the interface and the instructions that we provide is forbidden. We may suspend or stop providing our Services to you if you do not comply with our terms of use.

The website serves as an information resource for the internal and external stakeholders of IHF, including the general public.

The IHF grants permission to users to visit the website and to download/copy the information, documents and resources (collectively, “resources”) from the website for the user’s personal, non-commercial use, without any right to resell or redistribute them. Using our resources does not give you ownership of any intellectual property rights in the content you access.

Unless expressly stated otherwise, the resources available on this website are those of the IHF Secretariat and do not necessarily represent the views of IHF Members.



The website may contain links and references to third-party websites. The website provides these links solely as a convenience, and therefore does not imply the endorsement or approval of the information contained in these websites.



Users are not granted the right to use IHF’s name and/or any branding/logos used in our resources except with the prior explicit permission.



The use of IHF resources from the website should have an acknowledgement citing the corresponding uniform resource locator (URL).



The IHF may suspend or stop providing resources to users who does not comply with the terms of use. Any abuse or violations of the Terms of Use should be reported to ihf.secretariat@ihf-fih.org.



IHF renounces any liability or responsibility for any damages of any nature whatsoever resulting from the use of, inability to use, and/or reliance on the resources and information contained on the website. IHF does not make any warranties or representations as to the completeness or accuracy of any of the information and resources available on the website or any linked websites. Despite IHF’s best efforts to provide accurate and updated resources, it does not guarantee that the website is error-free at all times.

The IHF is not liable for any conduct of any User.



IHF’s Privacy Policy explains how we treat personal data and protect privacy. By using the website users agree that IHF can use such data in accordance with the Privacy Policy. For any questions concerning these policies, please contact ihf.secretariat@ihf-fih.org.


Terms and Conditions for the use of the Carbon Emissions Learning Lab

The International Hospital Federation (hereinafter referred to as “IHF”, “we”, “us”, or “our”), a non-profit organization with headquarters c/o Hôpital de Loëx, Route de Loëx 151, 1233 Geneva, Switzerland, operates the Carbon Emission Learning Lab (hereinafter referred to as “CELL”), a simulation software aiming to empower hospital leaders to become more effective sustainability leaders.

Please read these Terms and Conditions carefully before accessing or using the CELL. This Terms and Conditions constitute a legal agreement between you and IHF (hereinafter collectively referred to as “Parties”, and each individually as a “Party”), describing the services provided to you by IHF and other aspects of the contractual relationship between you and IHF.



“Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with a party to this Agreement. For the purpose of this definition, control means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.

“Agreement” means these Terms and Conditions and all materials referred to in here, unless otherwise stated.

“Authorized Payment Method” means a current, valid, payment method accepted by us, as may be updated from time to time and which may include payment through your account with a third party.

“Confidential Information” means any knowledge and information disclosed or made available by a Party to the other Party pursuant to or in the course of this Agreement, pertaining to the first Party’s proprietary products and processes, know-how, inventions, technical data or specifications, systems, improvements, discoveries, materials, data, database, source code, object code, software, methods, designs, concepts, compilations of information, records, trade secrets, business plans, customer lists, supplier lists as well as any other information pertaining to the business of that Party.

“Content” means any information, content, and material, including, but not limited to, text, documents, databases, images, photographs, graphics, logos, sounds, video clips, source code, object code and software.

“Disclosing Party” means any Party to this Agreement disclosing Confidential Information to the other Party, regardless of the modality of disclosure.

“Effective Date” means the date of first acceptance of this Agreement by you or the date of first access to or use of the Services by you, whichever is the earliest.

“Intellectual Property” or “Intellectual Property Rights” means any registered and unregistered intellectual property rights, such as but not limited to patents, designs, trademarks, copyrights, know-how, trade secrets and Confidential Information.

“Receiving Party” means any Party to this Agreement receiving Confidential Information from the other Party.

“Services” means the CELL, a simulation software aiming to empower hospital leaders to become more effective sustainability leaders operated by us and accessible via https://forio.com/app/tr/cell/login.html or another designated URL, and any updates, upgrades, new versions, enhancements, features, editions or components, as well as all current or future, paid or free, associated services that you have subscribed to.

“Service Fee” means the amount you pay for the Services.

“Service Term” means the term of your access to the Services, as identified at the time of your purchase.

“Authorized Users” means your employees, officers, representatives, agents, consultants, contractors or agents who are authorized to use the Services for your benefit and have unique user identifications and passwords for the Service.

“You” or “your” means the natural person, government, corporation, or any other type of legal entity using the Services and identified in the applicable account record, billing statement, or online purchase process as the customer.



This Agreement governs the access to and use of the CELL, a simulation software aiming to empower hospital leaders to become more effective sustainability leaders, as well as all current or future, paid or free, associated services by you. We might provide some or all elements of the Services through third party service providers.

The obligations contained therein apply equally to natural persons (e.g., officers, members, employees, agents, representatives) actually using the Services and to the legal persons (e.g., government, corporation, partnership or any other type of entity) on whose behalf they are acting. You represent and warrant that you have all necessary rights and authority to enter into this Agreement and perform its obligations hereunder. If you are acting on behalf of a third party, that entity accepts the terms and conditions of this Agreement.

By accessing to or using any part of the Services, or by agreeing to this Agreement where the option is made available to you, you agree to be bound by the terms and conditions of this Agreement in their entirety without limitation or qualification, as well as IHF’s Privacy Policy, which is incorporated herein by reference.



Subject to your compliance with the terms and conditions of this Agreement, IHF grants you, during the Service Term, a non-exclusive, non-transferable, revocable right to access and use the Services for your own purposes.

Any other use for commercial or public purposes is expressly prohibited. In particular, you shall not, without limitation (a) copy, transmit, distribute, sell, licence or sublicence, rent, lease, lend, publish, reproduce, modify, create derivative works from, transfer, download, backup, archive, or make available to third parties in whole or in part, the Services; or (b) disassemble, decompile, or reverse engineer any aspect of the Services, except and only to the extent that the applicable copyright law expressly permits doing so.

You may provide access to the Services to Authorized Users access by activating them in your user account. You must ensure that all access, use and receipt by your Authorized Users is subject to and in compliance with this Agreement. You will remain liable for your Authorized Users compliance with this Agreement.

You are entirely responsible for obtaining and maintaining all technical equipment, such as computer hardware, operating system and Internet access, needed to access and use the CELL. You are further responsible for taking adequate and appropriate data security measures in accordance with good industry practice to protect against fraud or cyber-attacks on a continuous basis.

It is also your sole responsibility to take security measures to protect your computer system, including, without limitation, the installation of antivirus and firewall software. Furthermore, you are entirely responsible for logging out of the Services when you are not actively using the Services. IHF is not responsible for any data loss or leakage resulting from unauthorized access to your computer, smartphone and/or tablet while your account is still open.

We will create a dedicated customer support email address to answer queries that relate to the use of the Services (including issues with usernames and passwords). The expected response time is 24 to 48 hours.



You shall use the Services only for the purposes permitted by this Agreement and only for lawful purposes.

In particular, you shall not (a) violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (b) solicit others to perform or participate in any unlawful acts; (c) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (d) introduce or transmit any form of malware, worms, viruses or any code or software designed to cause harm, damage or disruption to the functionality or operation of the CELL; (e) interfere with or circumvent the security features of the Services (f) collect or track the personal information of others; (g) spam, phish, pharm, pretext, spider, crawl or scrape; (h) use the Services for any obscene or immoral purpose; (i) mislead or deceive, including without limitation, misrepresent one’s identity or falsify the authority to act on behalf of another; (j) infringe upon or violate our intellectual property rights or the intellectual property rights of others; (k) engage in systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes; (l) separate components of the Services for use on different devices; (m) falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, (n) create links to the Services without written permission from IHF; (o) use the Services for any commercial or other public purposes, such as advertising or offering to sell or buy any goods or services, in a way contrary to the purposes set out in this Agreement; or (p) use the Services in any unauthorized way that could interfere with anyone else’s use of the Services.

Any conduct that restricts or inhibits any other user from using the Services will not be permitted. A breach or violation of any of your obligations under this Section 6 will result in an immediate termination of your account.



We have made every effort to display as accurately as possible the colors and images of the CELL. We cannot guarantee that your computer monitor’s display of any color will be accurate.

You must be 18 years of age or older to use the Services.

We reserve the right, but are not obligated, to limit the sales of the Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We modify the Services from time to time, including by adding or deleting features and functions.



In order to gain access to and use the Services, you or your Authorized Users must register with IHF.

When opening an Account, you or your Authorized Users must complete the registration process by providing IHF with current, complete, and accurate information as prompted by the applicable registration form. All information is collected by IHF in accordance with the IHF Privacy Policy.

The right to use the Services is personal to you or your Authorized Users and is not transferable to any other person or entity.

You and your Authorized Users are entirely responsible for maintaining the confidentiality of your login credentials (account’s username and password). Furthermore, you are responsible for all activity that occurs under your account or your Authorized Users’ account and for ensuring that all use of your account or your Authorized Users’ account complies fully with the provisions of this Agreement. You agree to notify IHF immediately of any unauthorized use of your Authorized Users’ account or any other breach of security. IHF will not be liable for any loss that you may incur as a result of someone else using your account or your Authorized Users’ account, either with or without your knowledge.



The Service Fee will remain the same during the term of your service.

If you are paying by credit card, you authorize us to charge your Authorized Payment Method for all fees payable during the Service Term. You further authorize us to use a third party to process payments, and consent to the disclosure of your payment information to such third party.

If you are paying by invoice, we will invoice you no more than forty-five (45) days before the beginning of the Service Term. All amounts invoiced are due and payable within thirty (30) days from the date of the invoice, unless otherwise specified.

You will keep your business information up to date, including your company name, address, and primary contact. You will also keep your Authorized Payment Method and billing information up to date for the payment of incurred and recurring fees, including your tax information. You authorize IHF to continue to charge your Authorized Payment Method for applicable fees during your Service Term and until all outstanding Fees have been paid in full. All payment obligations are non-cancelable, and all amounts paid are non-refundable, except as specifically provided for in this Agreement. All fees are due and payable in advance throughout the Service Term.

All fees are exclusive of taxes, which we will charge as applicable. You agree to pay any taxes applicable to your use of the Services. You will have no liability for any taxes based upon our gross revenues or net income. If you are located in the European Union, all fees are exclusive of any VAT, and you represent that you are registered for VAT purposes in your member state. At our request, you will provide us with the VAT registration number under which you are registered in your member state.  If you do not provide us with a VAT registration number prior to your transaction being processed, we will not issue refunds or credits for any VAT that was charged.

We reserve the right to refuse any order placed through the online purchase process for the Services. We may, at our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, at our sole discretion, that appear to be placed by dealers, resellers or distributors.



The Services, as well as the Content made available by IHF through the Services (“IHF Content”), are protected by copyright, trademark and other laws of Switzerland and foreign countries.

Except as expressly set forth in this Agreement, IHF neither assigns any Intellectual Property Rights, nor grants any licence or other rights with respect to the Services or IHF Content made available through the Services. All right, title and interest (including, but not limited to, copyrights, trademarks, patents, trade secrets, as well as any other Intellectual Property Rights), in and to Services and IHF Content made available by IHF remain with IHF and its licensors.

You shall not, without limitations, copy, transmit, distribute, sell, display, perform, reproduce, modify, publish, licence or sublicence, frame, create derivative works from, transfer, backup, download, archive or otherwise use in any other way for commercial or public purposes, in whole or in part, the Services or any IHF Content obtained from the Services without the prior consent of IHF or the applicable third party owner.

All trademarks appearing on the Services are the property of their respective owners.



a. In the performance of this Agreement, the Parties may exchange Confidential Information. The Receiving Party undertakes to keep confidential and not to disclose to any third party any Confidential Information of the Disclosing Party, including after termination of this Agreement.

b. The Receiving Party undertakes to use the Confidential Information exclusively for the purpose of this Agreement. The Receiving Party agrees and acknowledges that all Confidential Information, and all Intellectual Property Rights in, or arising from, the Confidential Information is and shall always remain the property of the Disclosing Party. The Receiving Party agrees and acknowledges that all Confidential Information and all Intellectual Property that was developed or discovered by the Receiving Party relying on the Confidential Information disclosed by the Disclosing Party shall be the sole and exclusive property of the Disclosing Party.

c. The obligations mentioned under section 9.a. and section 9.b. shall not apply to Confidential Information which:

(i) was in the public domain at the time of its receipt by the Receiving Party;

(ii) becomes part of the public domain after its receipt by the Receiving Party, but not through a breach of this Agreement by the Receiving Party or its employees, agents and Affiliates;

(iii) is rightfully given to the Receiving Party by an authorized third party on a non-confidential basis;

(iv) was independently developed or discovered by the Receiving Party without reliance upon the Confidential Information disclosed by the Disclosing Party.

The Receiving Party shall bear the burden of proof if it invokes one of these exceptions.

d. The Receiving Party shall have the right to disclose to the competent authority any Confidential Information which is required by law, a competent court or a governmental entity to be disclosed, provided however that the Disclosing Party shall first have been given the opportunity to obtain a protective order precluding or limiting the disclosure of said Confidential Information.

e. The Receiving Party may communicate the Confidential Information only to those of its employees, agents and Affiliates who are directly and necessarily involved in the performance of this Agreement, and who are bound in writing to the Receiving Party by obligations similar to those of this Section 9. The Receiving Party shall be responsible for any breach of these obligations by its employees, agents, and Affiliates.



The treatment of your personal data made by IHF complies with the provisions of the Swiss Federal Act on Data Protection as well as the European General Data Protection Regulation.

The collection, use and disclosure of Personal Data by IHF is subject to the terms of IHF’s Privacy Policy, as modified from time to time. IHF’s Privacy Policy is part of this Agreement and is incorporated herein by reference.



You acknowledge and agree that you are solely responsible for the Content that you make available through the Services. Accordingly, you represent and warrant that you either are the sole and exclusive owner of all the Content made available through the Services or that you have all the rights necessary for the Content made available through the Services and that the posting, uploading, publication, submission or transmittal of said Content on the Services does not infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary rights or result in the violation of any applicable law or regulation.

By making the Content available through the Services, you hereby grant IHF the irrevocable, royalty free, non-exclusive, worldwide right to use, copy, modify, transmit, distribute, display, perform, reproduce, publish, licence or sublicence, create derivative works from, transfer and process such Content in the framework of the Services solely for IHF to performs its obligation under this Agreement. IHF does not claim any ownership rights in any such content.

a. Publicly-accessible Content

If you post contributions (such as comments, etc.) or any other Content that by its nature is intended to be publicly accessed through corresponding functions of the Services, you acknowledge and agree that this Content or these contributions may be disclosed so that they could be publicly accessed. This also applies to your username or pseudonym.

b. Comments or suggestions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you submit to us. We are and shall be under no obligation (1) to maintain any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.



You expressly agree that your access to and use of the Services is at your own risk.

a. Disclaimer of Warranty

The Services, as well as the Content provided by IHF through the Services, are provided on an “as is” and “as available” basis, without representation or warranties of any kind, either express or implied, including, but not limited to, warranties of title, non-infringement, merchantability, or fitness for a particular purpose.

Without limiting the foregoing, IHF does not warrant the accuracy, reliability, up-to-datedness, timeliness, completeness, integrity, security, accessibility or availability of the Services, information, Content or results obtained from the Services or that the Services of the Content will be available at all times or is error-free or virus-free.

b. Limitation of Liability

To the fullest extent permitted by law, in no event will IHF or any of its Directors, Officers, Principals, Employees, Board Members, Interns, Volunteers, Agents and Representatives be liable to the user or any other person for any direct or indirect loss or damage whatsoever, including but not limited to loss of profit, sales, business; loss of business opportunity, goodwill or reputation; loss of data; liability, cost, claim, expense or damage of any kind; arising out of or related to the access to or use of or the inability to access to or use of all or part of the Platform, as well as the use of or reliance on the content held on or made available in connection with the Platform, regardless of the cause of action, even if IHF has been advised of the possibility of the same.

To the fullest extent permitted by law, IHF excludes all conditions, warranties, and representations in relation to the Services, as well as the Content provided by IHF through the Services, whether express or implied.

c. Force majeure

Neither party will be responsible for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, and failures of third party providers (including providers of internet services and telecommunications). The Party affected by any such event shall notify the other party within a maximum of fifteen (15) days from its occurrence. The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

d. Links to third-party websites

You acknowledge that by clicking on links to third-party websites, you leave the Services.

Links to third-party websites and the content or availability of such websites lie outside the scope of responsibility of IHF. IHF has no control over the content of third-party’s websites. Links to third-parties’ websites are included solely for your convenience, and do not constitute any endorsement by IHF. Access and use of such websites are at your own risk.



To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless IHF, its Affiliates and subsidiaries and their respective directors, officers, principals, employees, Board members, interns, volunteers, agents, representatives, contractors, subcontractors, licensors, suppliers, from and against any liability or claim made against IHF by any third parties, including any and all actions, suits, damages, claims, loss or liabilities (including, without limitations, expenses and attorneys’ fees) arising out of or related to the access to or use of the Services or your violation of the terms and conditions of this Agreement.

You shall promptly notify IHF of such claim.



IHF reserves the right, at its sole discretion, to change or amend the terms of this Agreement, including its Privacy Policy, at any time without prior notice. The updated terms will be effective immediately upon providing you with notice of the modification. By continuing to access or use the CELL after the modified terms have been provided to you, you are indicating that you agree to be bound by the modified terms.

IHF reserves the right to change, modify, update, expand, limit, suppress, restrict, discontinue, or delete at any time the Services or any aspect or feature of the Services without prior notice, including, but not limited to, content, hours of availability and equipment needed for access or use.



The term of this Agreement shall begin on the Effective Date and shall continue until the end of the Service Term or until terminated by either Party according to this Section 15.

Either Party may terminate this Agreement for cause (i) by providing the other Party thirty (30) days written notice of a material breach if such breach remains uncured at the expiration of such period, or (ii) immediately, if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, cessation of business, liquidation or assignment for the benefit of creditors.

This Agreement may not otherwise be terminated prior to the end of the Service Term.

The obligations mentioned under Section 3, 8, 9, 10, 11, 12 and 13 shall survive the expiration or termination of this Agreement, as well as any other obligation which by its nature is intended to survive.



a. Notices

You agree that all questions, comments, notices and other communications concerning this Agreement shall be submitted in writing to IHF via email at sustainability@ihf-fih.org. All notices and other communications to be given under this Agreement to you shall be submitted by IHF via your user account.

b. Entire Agreement

This Agreement constitute the entire and exclusive understanding and agreement between IHF and you pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements and understanding between IHF and you (whether written or oral) relating thereto, except any prior confidentiality agreement which may have been entered by the Parties, which shall continue to apply to disclosures made prior to the Effective Date. This Agreement may be modified or amended according to Section 14.

c. Waiver

No failure or delay by either Party in exercising any right, power, or remedy under this Agreement shall operate as a waiver of any such right, power or remedy.

d. Relationship of the Parties

The Parties shall perform all obligations under this Agreement as independent contractors, and nothing contained in this Agreement shall be deemed to create any association, partnership, joint venture, or relationship of principal and agent between the parties to this Agreement or any Affiliates or subsidiaries thereof, or to provide either party with the right, power, or authority, whether express or implied, to create any such duty or obligation on behalf of the other party.

e. Assignment

This Agreement may not be assigned or transferred by either Party without the other Party’s prior written consent.

f. Governing law

This Agreement shall be governed by, and construed in accordance with, the laws of Switzerland, without giving effect to any choice of law or conflict of law rules.

g. Severability

If one or more of the provisions of this Agreement are deemed void by law, then the remaining provisions will continue in full force and effect.

h. Third-party beneficiary

Tim Rogmans Simulations Information Technology FZE, a company registered in Dubai with Licence Number 3324 (hereinafter referred to as “Sim Institute”), with the following address: P.O. Box 36680, Dubai, United Arab Emirates, is a third-party beneficiary to this Agreement and is entitled to the rights and benefits hereunder and may enforce the provisions hereof as if it were a party hereto.

i. Disputes resolution

The Parties shall use their best efforts to settle amicably any dispute, controversy or claim arising under, out of or relating to this Agreement including, without limitation, its existence, validity, binding effect, performance, interpretation, breach, termination, or any other act within the scope of this Agreement, as well as non-contractual claims, through negotiation, mediation or other modes of amicable settlement.

Where the Parties wish to seek such an amicable settlement through mediation, the mediation shall be undertaken in accordance with the Swiss Rules of Commercial Mediation of the Swiss Chambers’ Arbitration Institution.

If the Parties fail to resolve the dispute, controversy or claim amicably within sixty (60) days after receipt by one Party of the other Party’s request for such amicable settlement, either party shall submit the dispute, controversy or claim to arbitration in accordance with the Swiss Rules of International Arbitration of the Swiss Arbitration Centre in force on the date on which the Notice of Arbitration is submitted in accordance with those Rules. The number of arbitrators shall be three. The seat of the arbitration shall be Geneva. The arbitral proceedings shall be conducted in English.

The Parties shall be bound by the arbitration award rendered in accordance with such arbitration, as the final adjudication of any such dispute, controversy, or claim.